USB Showreel Troubleshooting

Frequently Asked Questions

Q: When you insert the USB drive into your computer the first time, the system can not automatically find the device.
A: First, check whether you have tightly inserted the device into the port or not. If the connection is ok, one possibility is that, the port may not have been enabled by the settings in your computer¹s BIOS. Restart your computer and go into the BIOS Setup procedure and enable the USB port.
Another possibility is that the USB driver in your computer system was not correctly installed, or the driver was correctly installed but has not been activated. In this case, please check the relevant user¹s manual and re-install the driver correctly if necessary.

Q: Does the USB2.0 drive have to be connected to a USB 2.0 port on the computer?
A: No. USB flash drive is downward compatible. You can use a USB 2.0 drive on USB 1.1/1.0 port, but the data transfer rate will be slowed.

Q: My computer has only a USB 1.1/1.0 port, how to access a USB2.0 drive with high speed data rate?
A: You can buy a USB 2.0 PCI card and install it onto your computer. Then use this new port to access your USB 2.0 drive with high speed data rate. You are still able to use your USB 2.0 drive on a USB 1.1/1.0 port with slower data transfer rate.

Q: When I first time insert the drive into my computer, the system recognizes the device as ³Unknown Device² or other device. When I second time insert the drive into my computer, the installation prompt no longer shows up. So, how do I correctly install the driver software?
A: You only need to go into the ³Device Manager² program, and remove the ³Unknown Device² from there and then click the ³Refresh² button. The system will return to normal shortly.

Q: What does it mean when the LED on the device flashes?
A: The LED light is ON means the flash drive has been successfully connected to the computer. The LED light flashes means there is data transfer going on between the USB drive and the computer.

Q: What should I pay attention to when I plug or unplug the flash drive?
A: Do not unplug the drive just after you plug it into the USB port. Especially, do not repeatedly quickly plug and unplug the drive. Keep the interval between plug and unplug at least 5 seconds long.

Q: I am using Windows 2000, why there is only one partitioned flash disk drive icon on my computer?
A: Go to the relevant website and download the Windows 2000 Service Pack 3 and Service Pack 4 and install them into your computer. Then the two icons will show up.